The ServeGate slogan accurately describes how we benefit micro, small and medium sized enterprises… by acting as a central connect-point to sizeable projects across the nation. We know the specific capabilities of each of our members and we go in search of suitable projects that provide cost-effective results for the project leaders as well as greater revenue opportunities for our members.
Single point of contact
ServeGate simplifies the communication process for the Corporate or Industrial Customer and our member subcontractor.
As a Single Point Of Contact (SPOC) ServeGate enables a project team to access multiple service providers and capabilities without having to liaise with a large number of people.
The Customer benefits from working directly with our member subcontractors because it does not have to pay services fees to multiple layers of Tier 1, Tier 2, Tier 3 and other providers. Thus, the savings incorporated in ServeGate-Corporate/Industry relationship opens the door for them to fund more projects for our member subcontractors.
ServeGate delivers substantial savings to the Customer while providing SME subcontractors better revenues.
The perceived risks of engaging SMEs include longevity, materiel capacity and a lack of infrastructure are addressed and removed by ServeGate.
We represent our members’ collective capability to Corporate customers, assist in forming relationships, submit responses to RFQs and take care of the contractual administration and financial ‘red tape’… leaving our member subcontractors to carry out the work under their own ‘banner’.
Our due diligence of member applicants investigates the financial and capability viability of the applicant business. Where appropriate and/or required we also conduct legal and security check s that may be necessary. Our desire to see our member subcontractors grow to independence demonstrates the long-term value we place on our member relationships.
The fact that we are so transparent with our customers in allowing them to view our management fee in each project assures them that they are not being taken advantage of. In addition, our infrastructure and the aggregation of our SME member subcontractors’ capabilities and resources de-risk the Customer engaging SMEs through ServeGate by accommodating redundancy and/or contingency requirements.
Open bidding process
When ServeGate receives a Request For Quotation (RFQ) or Request For Tender (RFT) from the Customer we distribute this information throughout our community. From the qualified responses we submit, the Customer determines who is selected to deliver each contract. Any savings coming out of the bidding process are passed on to the Customer in their entirety.
ServeGate has a unique culture of transparency to the point that our customers know the value of our management fee in each project. So too does the SME subcontractors which is given access to the same information.
Focus on Indigenous businesses
ServeGate is committed to use its unique and innovative supply chain infrastructure to contribute positively towards increased socio-economic outcomes for Indigenous Australians. We are very familiar with the unique access and bidding process provided for Indigenous Australians, having worked with individuals and communities over many years. Our vision is to aid in the growth and development of these enterprises and see them launch or support other new entities in the future to provide greater employment and quality of life to their communities.
No conflict of interest
On no level does ServeGate, or its personnel, compete with or bid against our member subcontractors for any opportunity we receive. Nor do we offer these opportunities to any businesses outside our community.
Understanding how to interpret complex documentation from Corporate or Industry Customers and successfully bid for a project can be daunting to an SME, which is why ServeGate supports our member subcontractors so that they can focus on delivering their services. Having won the contract, ServeGate works directly with the Customer’s Accounts Payable Department connected to that project to fulfil their documentation and invoicing requirements.
Growth to independence
ServeGate is focused on growing our member subcontractors so that they can independently bid for future Corporate and Industrial projects.
Our operational support commences with mentoring our member subcontractors to understand documentation and complete RFQ responses. We guide them as they engage with the customer and take on new work. We look for more opportunities to help them grow.
Our desire is to see them grow to the point that they no longer require our input and then contribute to other smaller member subcontractors of our community by sharing projects with them. A reciprocal process, which connects, grows and releases a large volume of fully matured SMEs into industry and builds our national economy.