During the course of her 15 years+ professional career, Dee has developed a wealth of Customer Service and Relationship Management skills through her eclectic employments.
In her previous role as Operations Manager at SME Gateway, Dee’s work portfolio concentrated on liaising with and managing end-customers and members in addition to finding optimal solutions for the daily contract & procurement challenges faced by SMEs and their customers.
Experience gained while at Bristile Roofing, a SME organisation, provided Dee with valuable insight into the importance of operating agile business processes capable of accommodating customers’ changing requirements in real time. In this role, Dee also gained an understanding of the importance of managing relationships within the team and the customers. It drove home the fundamental significance of Relationships in a business – the good ones result in repeat customers, the poor ones can result in irreparable damage!
Efficient administration skills and multitasking while simultaneously establishing successful rapport with individuals are some of the many lessons learned through Dee’s experience with Cathay Pacific and at Crown Casino.
It is these strengths and experiences, as well as relationships established with the Australian Government Contracting Industry that Dee brings to ServeGate, along with her inherent attitude of integrity and service.
|ServeGate Australia||Operations Manager||2015-present|
|SME Gateway||Operations Manager||2013-2015|
|Commonwealth Bank||Bank Teller||2012-2012|
|Bristile Roofing||Operations Manager||2005-2008|
|Cathay Pacific Airways||Flight Attendant||1995-2004|